Billing and payments help page

Once your order is complete, we’ll send you an email confirmation. This email will include a copy of the license you’ve purchased.

Alamy does not currently support Apple Pay. However, we accept all major credit or debit cards (Visa, Mastercard, American Express) as well as PayPal.

Unfortunately, Alamy's general terms do not allow any refunds, unless stated otherwise.

No, you cannot purchase the items in the images. Alamy is a digital photo agency. This means we do not send physical items depicted in the images or any other items you see on our website. However, we do have a Print Store where you can search for photos you like, and the images have a “buy the print” button on them so you can order a framed print or photo gift.

Please note that when you purchase content from us, refunds are generally not available unless our terms and conditions specifically say so. 

If you are ready to buy stock images and video clips on Alamy , here's how: 

1. Your way, any day: We're here to help you purchase in your preferred shopping style and customized prices. Shop online, chat, or give us a call, we have got you covered. You can simply search and find the content you like. We have easy to purchase license and content pack options.

2. Deals you'll love: We offer some great group deals and volume discounts for our corporate friends. Just reach out and we will tailor something just right for your business.  

3. Preview before you pick: Not quite ready to commit and purchase? Not to worry! At Alamy, you will get access to high-res watermarked preview files so you can see exactly how they'll look in your layout before making a decision.  

4. Simple and flexible payments: When you are ready to buy, setting up a corporate finance account is simple. Or if you prefer, you can make your payments via credit card or PayPal. 

If you're experiencing issues with your payment, please check the following: 

If your payment has been declined by the card issuing bank, it might be due to the 3D Secure one-time passcode security measure. Please contact your bank for more information. 

Most of our customers who experience purchase issues have found that using Google Chrome or Microsoft Edge allows for a smoother transaction. 

Clearing your cookies and browser data can often resolve the issue. 

Ensure you are entering your full billing address. The address should match the one your card is registered to, as discrepancies may cause the bank to decline the transaction.  

If none of the above helps, please send us a screenshot of the error message you are receiving so that we can escalate your case to our IT team. 

If the currency in your Credit Account doesn’t match your login currency, you’ll need to update it before completing your order. Here’s how:

Once updated, return to your shopping cart by clicking the cart icon, and you’ll be ready to check out with your Credit Account. Need more help? Our Customer Support team is here for you!