Shepherd children with their sheep and a guard dog, in the Andes of Peru. - Image ID: 2T57XTC (RF)
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Frequently asked questions

How do I download an image or video from Alamy?

To download an image or video from Alamy, simply find the content you want, click on it to view the image page, and then click the "Download" or "Purchase" button. Follow the on-screen prompts to complete the download.

What file formats are available for downloads on Alamy?

We offer JPEG files for images and photo-JPEG files for videos. These formats are standard for online media and provide high-quality content for your projects.

Can I download a watermarked version to test in my project before purchasing?

Yes, we provide watermarked versions for testing purposes. Click "Download preview" to test images in your project before making a purchase.

Is there a limit to the number of times I can download a purchased image or video?

No, there is typically no limit to the number of times you can download a purchased image or video. However, there will be expiry on images where the license has expired.

How can I access my purchased downloads after I've completed the purchase?

Your purchased downloads can be accessed in your Alamy account. Log in, go to your account settings, and find the "Order History" or "Downloads" section. There, you'll be able to re-download your purchased content.

Can I download a previously purchased image or video multiple times on different devices?

Yes, you can download a previously purchased image or video on different devices. Access to your purchased content is linked to your Alamy account, allowing you to download it as needed.

Do you offer batch downloading for multiple images or videos?

Alamy does not typically offer batch downloading for multiple images or videos. Each content item must be individually selected and downloaded.

What should I do if I encounter issues while downloading an image or video?

If you experience any issues while downloading, such as slow download speeds or incomplete downloads, ensure you have a stable internet connection. If the problem persists, contact Alamy's customer support for assistance.

Can I download content I've licensed again at a later date?

Yes, you can download content you've licensed again at a later date. However, once the original license expires, you can no longer down from your downloads page.

What happens if I accidentally delete a downloaded file?

If you accidentally delete a downloaded file, you can access it again in your Alamy account's "Order History" or "Downloads" section. You can re-download your purchased content as needed.

How can I check all my purchases?

If you are looking to find the images you have purchased all in one place, log into the Alamy website with your registered account. Then click on "My Alamy" and "Purchased Images" to see and download your purchased images.  

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Contact us

Helping customers to buy and license imagery:

+44 (0) 1235 844600


For sales enquires about Live News, Sport and Entertainment:

+44 (0) 1235 844590

Front Desk - UK Office

Open Monday to Friday

09:00 - 17:00 GMT BST

+44 (0) 1235 844580


Address:

Alamy Limited

6 - 8 West Central

127 Olympic Avenue

Milton Park

Abingdon

Oxon, OX14 4SA